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User's guide



 

Selling price

Shown with every article. All our prices are tax excluded

 

Other fees

Depending on the payment method, handling fee may be charged.

Customer is to bear postage.

 

Payment methods

The following payment methods are available:

■Credit Card
We accept the following cards:


■PayPal
Reserved for users who regularly shop on the Internet.

 

About postage

The following shipping methods are available:

■Airmail

 

About cancellation,
return,
replacement

Upon receipt of your order, we recommend that you check for damages the delivered products.

<If you receive a product damaged during delivery or that does not match your initial order>
Please contact us at the below contact address within 3 days after delivery.
We will cover the cost of the return and repair or replace the damaged product.
If a repair or replacement is not possible, Customer may return the product at our charge and receive a refund for the product’s corresponding amount.

<In case of order cancellation, return or replacement>
Generally, we do not accept to take back any order.
However, the product should not have been used and be returned within 7 days from delivery time.
※When exercising his right of withdrawal for return or replacement, all shipping cost shall be borne by the Customer.

 

Inquiries regarding purchase

Aichi Dobby Ltd.
Vermicular Customer Service
Email : support@vermicular.com
Open weekdays only

 

Privacy

Aichi Dobby Ltd. works to strictly secure Customer’s Personal Information, and guarantees to treat this Personal Information with great care, as defined in the Privacy Policy.