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Notice based on the Japanese Specified Commercial Transaction Act

 

Selling price

Shown with every article. All our prices are tax excluded.

 

Custom fees

Customs duty and taxes are usually due when importing goods to your country.

Due to the Chinese Customs Policy No.43, China residents are not authorized to import more than 1 item if the total amount exceeds 1,000RMB (about 18,000JPY).
To order more items, please place another order.

In case of return before Customs clearance, Customer shall bear the shipping fee.

Other fees

Depending on the payment method, handling fee may be charged.
The actual date that your credit card will be charged may differ depending on your credit card company.
Therefore, currency fluctuations may affect your final cost.

 

Delivery time

We generally proceed to delivery within 3 to 5 days from your order.
However, depending on the in-stock availability of the ordered product, delivery may take longer.
In such case we will contact you. Also, in the case of force majeure or exceptional circumstances, please be aware delivery may be delayed.
Once the parcel is dispatched by FedEx, it will be delivered within 2 days.

 

About replacement

Although we take the surest measures when delivering a product, in the case you receive a product damaged during delivery, or that does not match your initial order, we will cover the cost of the return and replace the damaged product.
Please send it at our cost to the below mentioned address. Moreover, the product should be returned within 7 days from delivery time.

 

About refund

In case of damage or shipment error, we will refund the product’s price and full postage to your designated bank account.
When exercising your right of withdrawal for return or replacement, the refund shall not include postage and bank wire transaction fee.

 

About returns

In the case you wish to return your order, please contact us within 7 days from delivery time.
※ Please note that no refunds can be proceeded after this period for used products.
※ In case of return before Customs clearance, Customer shall bear the shipping fee.

 

Payment method

Credit card, PayPal

 

Company Profile

Company name Aichi Dobby, Ltd.
Establishment November 1936
Incorporation May 1947
Address 454-0821 Aichi-ken Nagoya-shi Nakagawa-ku Souen-cho 1-28
TEL +81(0)52-352-2531
President Kunihiro HIJIKATA
URL http://www.a-dobby.co.jp